Terms & Conditions
(Applicable to both Treston and IAC Branded Products)
1. Payment Terms
All orders are due and payable Net 30 days from the date of invoice, subject to credit approval. For orders over $100k, an advanced payment will be required prior to shipment.
2. Minimum Order Requirements
No minimum order requirements.
3. Freight Terms
Shipping method must be specified at time of order. Shipments are freight collect, billed to a third party, or prepaid and added to the invoice.
Treston Branded Products:
IAC Branded Products:
All products are shipped via an LTL freight carrier, and knocked-down unless otherwise noted. Benches ship palletized. Smaller, lightweight products may qualify for ground shipping.
4. Quick Ship Program
Quick shipping only available for the part numbers listed in this QuickShip catalog. QuickShip subject to availability. Treston and IAC are not responsible for freight carrier delays.
- Ship time is 5-10 business days after receipt of order, subject to change for large orders.
- Change orders not accepted for IAC products after 48 hours.
5. Shipment Inspection & Damage Claims
Upon delivery, inspect all goods immediately:
- Note any visible damage on the freight bill before signing
- Report concealed damage to the carrier immediately
- Claims must be filed directly with the carrier
- Treston and IAC will not accept liability for transit damage, but may assist with claims. Photographic shipment documentation can be provided for Treston products upon request.
- Receipt must be inventoried; shortages must be reported within 48 hours
- Packaging features “do not stack” warning labels or cones. Goodyear products are wrapped in blue wrapping for obvious indication of packaging tampering. If these items have been removed from shipments, claim should be filed with carrier.
6. Return Merchandise Policy
All returns require a Return Merchandise Authorization (RMA) with written factory authorization. Returned items must be in resellable condition. Returned items must be shipped prepaid
IAC Branded Products:
- Returns require written factory authorization within 30 days of receipt of order
- Subject to 25% or $50.00 handling fee, whichever is greater
Treston Branded Products:
- Returns require a Return Merchandise Authorization (RMA) within 60 days of invoice
- Upon inspection, 80% credit will be issued
7. Warranty Policy
Treston warrants all products to be free from defects in design, material, and workmanship under normal use:
Treston Product Type | Warranty Period |
---|
All standard products (except as noted) | 10 years |
Plastic bins | 5 years |
Work surfaces, electric components, saddle chairs, lights, and normal wear and tear items such as casters, slides, and roll profiles, trading products and components, as well as custom-made articles | 2 years |
IAC Product Type | Warranty Period |
---|
All standard products (except as noted) | 10 years |
Operating components, functional mechanisms, high-wear parts such as chair pneumatic cylinders and casters | 5 years |
Wood or wood/metal framed products | 2 years |
Textiles, covering materials, foam, finishes, exposed wood, fabrics, laminates, electrical components, and bench height adjustment cylinders and components | 1 year |
Warranty applies to products used under normal, single-shift conditions unless otherwise noted. Warranty excludes misuse, unauthorized repairs, transit damage, and modifications. Replacement or repair is at Treston’s discretion; freight costs for returns are borne by the purchaser. No other express or implied warranties are made
8. Product Specifications
Treston and IAC reserve the right to make changes without notice to colors, prices, models, or specifications. For latest info, contact a Treston representative directly.
9. Additional Terms
Assembly and installation not included unless specified. Assembly services are available upon request.
Orders may be partially shipped with written approval.
ESD: Items labeled ESD comply with ANSI S20.20; end-user is responsible for proper grounding and compliance.
No contracts with penalty clauses or liquidated damages will be accepted.